- Is there a membership or sign-up fee?
- No! There is absolutely no membership fee to sign up with Island Breeze Shipping. Registration is 100% free. You only pay for the packages you ship. Simply sign up, get your personal mailbox number, and start shopping from your favourite US and Canadian retailers today.
- What is my mailbox number and how do I use it?
- Your mailbox number (e.g. ASCL64-0001) is your unique shipping identifier. Use it in the name/address field when ordering online. Florida Address: Your Name ASCL64-XXXX / 2600 Dr Martin Luther King Jr Blvd STE39, Pompano Beach FL 33069 USA. Canada Address: Your Name ASCL64-XXXX / 934 Danforth Avenue, Toronto ON M4J 1L9 Canada. We match the package to your account when it arrives.
- How much does it cost to ship from the USA to Jamaica?
- Our air freight rates are calculated per pound (lb). We have 101 weight-based rate tiers so you always pay a fair price. Sea freight is charged by cubic foot and is best for barrels and bulk shipments. Use the rate calculator on this page for an instant quote. Business accounts get preferential rates. Sign up free to view full pricing.
- How long does shipping from the USA take?
- Air freight from our Florida warehouse typically arrives in Jamaica within 5-10 business days after we receive your package. Express air shipping is faster, usually 3-5 business days. Sea freight / barrel shipping takes approximately 4-6 weeks. Transit times may vary during peak seasons such as Christmas and back-to-school periods.
- Do I have to pay customs or duties fees?
- Packages arriving in Jamaica may be subject to customs duties and GCT depending on the declared value and type of item. Items under the Jamaican duty-free threshold may clear without fees. We will notify you of any customs charges assessed by Jamaican Customs before releasing your package. You are responsible for all applicable government-assessed fees. Contact us for guidance on specific items.
- What payment methods do you accept?
- We accept cash at our Montego Bay office, bank transfer (NCB, Scotiabank, or JN Bank), credit/debit card via our online payment portal, and online card payments via WiPay. All invoices are sent to your email automatically when your package is ready. Please note that packages are released after full payment of all outstanding charges.
- Do you offer home delivery in Jamaica?
- Do you offer home delivery across Jamaica? Yes! We offer island-wide delivery through our own in-house courier and partnerships with Knutsford Express and Zipmail. Deliveries are available to Saint James, Trelawny, Hanover, Westmoreland, Kingston and other parishes. Delivery fees vary by location. Request delivery when your package arrives and we will provide a quote.
- What retailers and merchants do you support?
- We ship packages from Amazon, Walmart, Shein, Temu, Nike, Foot Locker, Apple, Best Buy, ASOS, FashionNova, Target, and thousands of other US and Canadian online retailers. If a retailer ships to our Florida or Toronto warehouse addresses, we can forward it to you in Jamaica. Contact us if you are unsure about a specific retailer.
- Do you offer sea freight or barrel shipping?
- Yes, we offer sea freight and barrel shipping from our Florida warehouse. Sea freight is ideal for large, heavy, or bulky items such as household appliances, furniture, clothing in bulk, and general goods. Barrels are charged by size. Sea freight typically takes 4-6 weeks to arrive in Jamaica. Contact us for current barrel and sea freight pricing.
- How will I know when my package arrives?
- When your package arrives at our Florida or Toronto warehouse and is checked into our system, you will receive an automatic email notification with your tracking number, package weight, and invoice. You can also log into your customer portal at any time to check the status of all your packages in real-time.
- Do you offer business shipping accounts?
- Yes! We offer a business shipping account with special discounted rates, priority handling, and consolidated invoicing. Business accounts are ideal for companies, boutiques, resellers, and importers who ship regularly. Contact us at support@islandbreezeshipping.com or call 876-825-1939 to discuss your business shipping needs.
- What if my package is damaged or missing?
- If your package arrives damaged, please photograph the damage immediately and contact us within 48 hours of collection. If you opted into our package insurance, you may be eligible for a claim. For missing packages, contact us and we will investigate with the shipping carrier. Do not discard any packaging materials as they may be needed for a claim.